NICE Inform provides management of multimedia interactions for security command and control centers

(05/03/2007)

NICE Systems Ltd. has announced the launch of NICE Inform™, a solution for information management in the security market. NICE Inform provides capabilities for effectively managing multimedia incident information from various sources, for faster incident reconstruction, greater insight and improved response.

The comprehensive capabilities of NICE Inform can be tailored to the specific needs of command and control centers for first responders and homeland security, transportation, government, and private sector organizations, and deliver improved collaboration and operational efficiency to enhance safety and security.

NICE Inform streamlines information-sharing and addresses emerging critical needs. NICE Inform captures, manages and analyzes information from multimedia sources including audio, video, text and data. Furthermore, it provides a complete, unified, chronological, multimedia history of incidents to enable streamlining of information-sharing, investigations and evidence delivery.

In addition to traditional means of communications, command and control centers are increasingly communicating over IP-based and wireless technologies, both for voice and video. They are upgrading their security and communications infrastructures to take advantage of technological advancements in order to deliver a more rapid and focused security response.

Initial interest in NICE Inform includes a leading European mass transit organization which will use NICE Inform to centralize access to incident information from hundreds of stations, enhancing passenger safety and operational efficiency. In the first responders and homeland security sector, Douglas County (Colorado), the Thurston County (Olympia, Washington) Department of Communications, and the Monterey County (California) Emergency Communications Department will be among the first to implement NICE Inform.

“NICE Inform is going to change the dynamics of how we operate in Douglas County,” said Mike Coleman, Bureau Chief of the Douglas County Sheriff’s Office Administrative Services Bureau. “Until now, if we needed to do an investigation or incident review, we’d have to go back to multiple sources and manually connect that information together. NICE Inform gives us a new dimension of multimedia analytics for a demanding and changing environment, enabling us to better serve the public,” noted Coleman.

“Typically, new technology is released and public safety scrambles to make sure interfaces are built to make them work with our existing systems. Imagine being able to capture and store streaming video or cell phone pictures of the license plate of a fleeing suspect vehicle, and store it for evidence,” said James Quackenbush, Director of Communications for Thurston County. “With NICE Inform, we’ll be on the cutting edge, expanding what we can do to assist the agencies we serve. With this product, we will have the ability to integrate multimedia into the chain of evidence.”

“The introduction of NICE Inform is a turning point for the security market. It represents the next generation of solutions,” said Israel Livnat, President, Security Group, NICE Systems Ltd. “Multimedia technology is creating opportunities to widen the responsibility of command and control centers and emergency services worldwide, by enhancing incident investigation and management. NICE Inform meets the challenge of harnessing these new technologies and integrating the vast amounts of multimedia information for improved safety and security.”

Related topics:  Fire, Health & Safety   Remote Monitoring and Surveillance   Security market sectors   Security Services 

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