Cosign digital signature improves AIG-Israel point of sale system and reduces their paper workflow

(11/01/2010)

AIG-Israel is one of Israel's leading insurance companies. AIG-Israel Insurance Co. has announced it has implemented the Cosign® digital signature solution from ARX. The CoSign digital signature solutions is implemented by AIG-Israel in an effort to improve their point of sale system and reduce their paper workflow. With deployment assistance from ARX, the Israeli office of AIG has maximized their workforce.

AIG-Israel decided to utilize an electronic form of document processing in the workflow of their mobile point of sales system. Replacing paper-based processing with an electronic data interface has several clear advantages: it is faster and cheaper than moving paper around, it can be traced within the system, and it maximizes the point of sale service experience.

The digital signature solution was required for capturing customer signatures on insurance policy documents when the sale was being made via their point of sales software (mainly in the customer's home). The signed documents are sent directly, by wire, to the central computer facility. These insurance documents are then processed and automatically stored in the imaging system. AIG-Israel chose CoSign for their digital signature needs due to its proven track record of flexible and comprehensive digital signature solutions and its ability to aid in SOX compliance.

"CoSign has reduced the time it takes for the organization to complete a sale by 50%," said Mr. Etzion Yatsiv, VP and Chief Information Officer, AIG-Israel. "By combining digital signature with mobile technologies and integrating them into our business process we were able to improve data accuracy, speed processing time, and reduce operational costs", added Mr. Yatsiv.

"In addition, as a Direct Marketing insurance company, we prefer to send our customers statements, publications, and other documentation by e-mail in PDF format. These electronic documents are authentically digitally signed to comply with directives of the Insurance Commissioner on data security. The availability of this channel for distributing electronic documentation in a safe and secure manner is cost effective and efficient," explained Mr. Yatsiv.

The CoSign digital signature solution deployed at AIG-Israel was integrated to work via a cellular connection, allowing the company's insurance agents the ability to sign their electronic documentation off-site via laptops. CoSign was also integrated with WonderNet’s Wacom e-pads, which allowed agents to combine the captured graphical signatures of their customers with their own digital signatures in the same electronic document.

"Our deployment at AIG-Israel demonstrates the growing demand of digital signature solutions from industry-leading enterprises," said Raanan Dahari, Director of Sales, EMEA, ARX. "This digital signature solution highlights CoSign's ability to meet wide-ranging business needs."

Related topics:  Data management and data security 

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