West Corporation selects NICE VoIP Recording Gateway 
(05/11/2007)
The NICE Perform system has been chosen by West Corporation, a provider of outsourced communication solutions, to help standardize the West Corporation enterprise. NICE Perform is a part of the NICE SmartCenter family of solutions. Selected West contact centers will use NICE’s VoIP Recording Gateway (VRG) for a centralized and more cost-effective recording solution.
Organizations are faced with changing business needs and new regulations that require them to record customer interactions in remote locations and branches. This constitutes a major challenge for conventional recording systems, where the VRG makes this task efficient and cost effective.
“We are excited about expanding our partnership with NICE and implementing NICE Perform as our company standard,” said Ken Marr, Senior Vice President at West Telemarketing. “The NICE solution will drive higher quality in the contact center and enable us to provide our clients with a better understanding of their customers’ needs. NICE Perform will help us cut costs by centralizing the administration of our business applications and technology.”
“We appreciate the confidence West has demonstrated by selecting NICE to replace its existing solution,” said Eran Gorev, President and CEO, NICE Systems Inc. “The selection of NICE Perform as West’s enterprise standard is further evidence that NICE is the premier choice for improving performance at the agent, contact center and enterprise level.”
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