Guarding industry urged to reduce staff turnover 
(24/07/2001)
THE MANNED SECURITY INDUSTRY must reduce staff turnover before it can think about improving margins, BSIA chairman David Cowden has said.
Cowden believes that the only way for the guarding sector to raise profit margins is to improve service quality, and he sees a reduction in security officer turnover as crucial to raising standards. He said that the turnover rate, even among the bigger companies in the manned security sector, is too high.
Cowden cited a BSIA survey from 1997 which found that staff turnover across the sector was more than 75%. He told SecurityPark: "Unless that churn rate goes down, we can't make progress in service quality."
Click here to read article on manned security industry margins
Keith Francis, sales and marketing director for Vision Security Group, said both manned guarding providers and their clients would benefit from 'menu pricing'.
Francis explained: "If we had a menu price (listing specific prices for value added services such as training), the client would buy the cost of training and we would then deliver. It would remove the grey area of added value, and that would help margins."
Whichever way the manned security industry attempts to raise margins, it must strive to do so for the health of the industry, said Terry O'Neil, director of The Security Watchdog, an independent manned guarding auditor.
O'Neil said: "Unless you have a margin there, you're not necessarily going to attract the right sort of individual into the industry."
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