Latest articles on PCI TeleSafe 
Majority of contact centres do not understanding PCI DSS requirements and penalties(13/01/2011)
According to new research from Connected World, despite 36.7% of contact centres judging themselves to be fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the vast majority (89%) admitted to not understanding its requirements and penalties. Compounding further concern and reflecting a high level of disarray in the market, a third of all contact centre respondents (33%) claimed at best to be years away from full PCI DSS compliance, with a fifth (21%) stating tha... [more]
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