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Consumers Have Fraud Concerns with Current Methods of Identity Verification When Accessing Their Accounts(04/07/2008)
According to a Nuance Communications research, close to 60% of UK consumers admit to forgetting security passwords, and 80% believe there are security gaps in the methods currently in place for confirming identity when accessing their phone and banking accounts. The 2008 Secure Identification Survey conducted for Nuance by Harris Interactive contains responses from over 500 consumers over 18 years of age who have interacted with customer servi... [more]
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